Help & Support

With extensive free built-in help and support, we're with you every step of filing your taxes.

• Form Help – Context-sensitive help provides pointers on how to fill in forms with your information.
• Form links – Guide you to relevant official websites, forms, instructions, and publications.
• FAQs – Quick and easy answers to common questions and problems.
• FREE e-mail support – We're ready to lend a hand when you're stuck or stumped with your return. Contact us by email anytime.
• Based in the U.S. – All 1040.com support is provided here in the U.S., by the same people who made the software.

The 1040.com Guarantees

o 100% Accurate Calculations Guarantee

o Maximum Refund Guarantee

o Easy-to-Use Guarantee

o Lowest Price Guarantee

100% Accurate Calculations Guarantee

We work diligently to ensure the accuracy of the calculations on every form prepared using the Service. If you are a registered user and you pay an IRS or state penalty and/or interest solely because of a calculation error on a form prepared using the Service, and not as a result of, among other things, your failure to enter all required information accurately, your failure to review any data transferred, converted, retrieved or imported from another source into the Service, such as form W-2 wage data, for accuracy and completeness, willful or fraudulent omission of information or willful or fraudulent inclusion of inaccurate information on your tax return or extension, misclassification of information on the tax return or extension, or failure to file an amended return to avoid or reduce an applicable penalty/interest after we and our service providers announced updates or corrections to the Service in time for you to file an amended return, then we will reimburse you in the amount of the IRS or state penalty and/or interest paid by you to the IRS or state. In this regard, you are responsible for keeping us apprised promptly of any change in your e-mail address, mailing address and/or phone number so that you can be notified of such updates or corrections. In order to receive such reimbursement, you must follow the notification requirements below.

If you believe such a calculation error occurred, you must notify us in writing at Drake Software, c/o 1040.com Tax Service, 235 East Palmer Street, Franklin NC USA 28734, as soon as you learn of the mistake (and in no event later than 30 days from the date the penalty or interest is assessed). You must include (i) a copy of the IRS/state notice, (ii) evidence of payment of the specified penalty and/or interest, (iii) a copy of the applicable hardcopy tax return, and (iv) your Service username and email address you used to set up your account. You are responsible for paying any additional tax liability you may owe and providing any other information we reasonably request. UNLESS OTHERWISE SPECIFICALLY ALLOWED BY LAW, THE FOREGOING SETS FORTH YOUR SOLE AND EXCLUSIVE REMEDY AGAINST DRAKE SOFTWARE AND OUR SERVICE PROVIDERS WITH RESPECT TO ANY CLAIMS RELATING TO THIS GUARANTEE, ALLEGED COMPUTATIONAL ERRORS OR INACCURACIES IN THE PERFORMANCE OF THE SERVICE.

Maximum Refund Guarantee

If you are a registered user of the Service and you receive a larger refund amount or pay a smaller tax due amount on your federal and/or state tax return using an online tax preparation software other than the Service, then we will refund to you the applicable federal and/or state purchase price paid by you for the Service. All other fees are excluded, including tax extension and e-Collect.

To qualify, the larger refund or smaller tax due cannot be attributed to variations in data you provided for tax preparation or for positions taken by you or another online tax preparation software that are contrary to the law. If you receive a larger refund amount or pay a smaller tax due using another online tax preparation software, you must notify us in writing at Drake Software, c/o 1040.com Tax Service, 235 East Palmer Street, Franklin NC USA 28734, as soon as you learn of the difference (and in no event later than 30 days from the date you filed your tax return using the Service or October 31, 2019, if earlier). You must include (i) a claim summary describing the conditions under which you are submitting the claim, (ii) your Service username and email address you used to set up your account, (iii) evidence of your proof of payment for another online tax preparation software, (iv) evidence of your refund or tax due amount using the Service, (v) and evidence of your refund or tax due amount using another online tax preparation software. To validate your claim, and as a precondition of refund payment, we may require additional supporting information, such as copies of your printed tax returns. UNLESS OTHERWISE SPECIFICALLY ALLOWED BY LAW, THE FOREGOING SETS FORTH YOUR SOLE AND EXCLUSIVE REMEDY AGAINST DRAKE SOFTWARE AND OUR SERVICE PROVIDERS WITH RESPECT TO ANY CLAIMS RELATING TO THIS GUARANTEE, ALLEGED COMPUTATIONAL ERRORS OR INACCURACIES IN THE PERFORMANCE OF THE SERVICE.

Easy to Use Guarantee

Our software is guaranteed to be simple and easy to use. If you are a registered user of the Service, there is no charge until you are satisfied with your completed return and are ready to file. If you don’t find the Service to be simple and easy to use, you can discontinue use at any time prior to paying for your return, and we guarantee you will not be charged. Your sole and exclusive remedy regarding this guarantee is to discontinue use of the Service prior to filling out the billing pages, making payment and filing your tax return. UNLESS OTHERWISE SPECIFICALLY ALLOWED BY LAW, THE FOREGOING SETS FORTH YOUR SOLE AND EXCLUSIVE REMEDY AGAINST DRAKE SOFTWARE AND OUR SERVICE PROVIDERS WITH RESPECT TO ANY CLAIMS RELATING TO THIS GUARANTEE.

Lowest Price Guarantee

Our pricing model guarantees that you will pay our lowest current retail price for your federal tax return based on your tax situation. This lowest price guarantee specifically excludes special offer discount promotions or promo codes that may be offered by us from time to time. If you are a registered user of the Service, you will not choose a Service tier when you start your return on 1040.COM. Based on the data you enter, the Service will determine the lowest priced federal Service tier for which you qualify when you reach the payment step. If you add, remove or modify any data after being presented with the Service tier for which you qualify, it could change the Service tier for which you qualify. If some time has passed between the date you started the return and the date you finish and are ready to pay, the lowest current retail price for a Service tier may have changed.

If you believe you were not offered our lowest current price for your completed federal tax return, you must notify us in writing at Drake Software, c/o Online Tax Preparation, 235 East Palmer Street, Franklin NC USA 28734, as soon as possible (and in no event later than 30 days from the date you paid for your tax return or October 31, 2019, if earlier). You must include (i) a claim summary describing the conditions under which you are submitting the claim, (ii) your Service username and email address you used to set up your account, (iii) evidence of your proof of payment, and (iv) a copy of the applicable hardcopy tax return. To validate your claim, and as a precondition of refund payment, we may require additional supporting information. If your claim is validated, we will refund you the difference between what you were charged and what you should have been charged. UNLESS OTHERWISE SPECIFICALLY ALLOWED BY LAW, THE FOREGOING SETS FORTH YOUR SOLE AND EXCLUSIVE REMEDY AGAINST DRAKE SOFTWARE AND OUR SERVICE PROVIDERS WITH RESPECT TO ANY CLAIMS RELATING TO THIS GUARANTEE.

Pricing is simple with 1040.com

First, the features you care about are available to everyone, whether your taxes are simple or complex. Check out our product feature grid to get an idea of everything that is included and what you’ll spend.

You don’t have to figure out which product to choose. Just start filing your taxes. When you finish, we’ll give you our lowest current price based on your tax situation – guaranteed. If you qualify for FREE, you get FREE.

Our three federal products:

• Free Federal = simple returns
• Deluxe = more income types, credits and deductions
• Premium = all income types, credits and deductions

Your state return will be a separate, reasonable price.

Everyone is eligible to pay any preparation fees with their refund, as long as their federal refund is $100 or more. An additional fee applies.